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Applebee's Feedback Complaint - Bad experience at Grand Island Ne Applebee
Applebee's Feedback Complaint

Applebee's Feedback Complaint


Bad experience at Grand Island Ne Applebee

This restaurant has serious problems and one star is too a high rating. My husband and myself sat at the bar last night for close to 20 minutes before any one took our drink order and we were the only couple sitting at the bar. It seemed like all the workers were more worried about opening a cash draw that was broken than taking care of customers. There were no menus at the bar and the man who finally did take our drink order yelled across the restaurant to the greeter for menus which took another 10 minutes to arrive. Then they did not have the meat to do a couple of the items on the menu (out of meat in the midwest-really) So I had to order something I really did not want in order to get something to eat. When my husband asked for a second beer the keg for that beer ran out and the young man behind the bar tried to give a 3/4 filled glass. Since we were going to be charged for a full glass, we wanted a full glass. The young man stated he would have to get management to change out kegs. (why can't anyone of the staff change out kegs?) There the beer sat under the taps 3/4 full for another 15 minutes. We also noticed drink orders for other customer sat at the bar for 15 to 20 minutes getting warm before anyone took them. When my husbands appetizer arrived, again my husband asked for his beer. The man who brought the appetizer then turned to fill the glass of beer that had be sitting there for over 15 minutes and topped it off with another brand of beer. My husband at that time refused the beer, told him to pour it out and asked for the right beer. Yes, my husband raised his voice and slapped the bar, but only to get the attention of the man who was ruining the beer since he did not seem to know what he was doing. In stead of apologizing for the mix up and the slow service, he asked us to leave the restaurant. We are only guessing he was the manager, but he was not wearing any name tag. After reading other reviews from last night, he was having a bad night and was taking it out on customers. I believe we are owed an apology for the treatment we received last night.

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