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Applebee's Feedback Complaint - STORE LOCATION Starkville, Mississippi 814 Hwy. 12 W. -- UNFRIENDLY STAFF/ TERRIBLE SERVICE - Worst applebees I've ever been to.
Applebee's Feedback Complaint

Applebee's Feedback Complaint

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STORE LOCATION Starkville, Mississippi 814 Hwy. 12 W. -- UNFRIENDLY STAFF/ TERRIBLE SERVICE - Worst applebees I've ever been to.


Today I ordered carside to go at the Starkville, MS location. On the Phone Shannen took my order. She took my order, my phone number and car make and model like normal. I ordered the appetizer sampler and was told it would be ready in 10-15 minutes. I arrived at the car side to go parking nearly ten minutes later. I sat in the parking lot for OVER 40 MINUTES!!! I finally called into the store and they informed me that they don't bring it to your car as construction was going on outside of the front of the store. I was NOT informed of this at any point in time while on the phone placing my order. Considering Shannen (the bartender at this location) took down the make and color of my vehicle this made me very mad. When I walked in from the side "car side to go" door I found my food sitting on the counter. I approached a waitress and told her my story and she grabbed Shannen who took my order. Shannen then proceeded to be rude to me and even had the audacity to tell me my food was really warm still but after I felt it it was freezing cold. She also was confused as to why I sat outside so long and asked where I parked. I looked up at the screen above our heads and said right there in the carside to go lot WHERE I WAS TOLD TO GO BY YOU. The manager was then brought out because Shannen "couldn't handle me" and the manager took my food to the back for a "refresher" which pretty much means they warmed my food back up in a microwave. Im sorry but if I wanted food out of microwave I WOULD NOT have ordered applebees. I was also missing most all of my dipping sauces when I got home. Its so ridiculous to me that my food sat on a counter for over 40 minutes and there was a screen with cameras showing my car right above it. No other waiters bothered to bring it out or even come check on me. I was NOT compensated and honestly this is the worst applebees store Ive ever been to. Ive had to wait for car side to go over an hour before at this location and Im NEVER COMING BACK to this location EVER AGAIN! Not even to dine in. Please take into consideration firing the bartender Shannen at this location as she was very unfriendly, had terrible service and she had no idea what was going on or motivation to help fix things for a customer.


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