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Applebee's Feedback Complaint - applebees, anderson indiana - applebees, anderson in MIKE WEST
Applebee's Feedback Complaint

Applebee's Feedback Complaint

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applebees, anderson indiana - applebees, anderson in MIKE WEST


just ate at the applebees in Anderson Indiana. ordered 2 sandwich entrees (clubhouse grill). after about 20 minutes of waiting, our waitress approached our table and said our food should be up any minute. she then came back roughly every 5 minutes for the next 15 minutes repeating that our food should be ready any minute. a few minutes later she told us that our order had been "bumped" and she would go and get just our side items, since our entrees had just started cooking. at this point I asked to speak with the manager (our wait is nearly 40 minutes at this point). the manager, MIKE WEST then came to our table and while he did comp our meals 50%, he acted as though this was not out of the ordinary, and had a condescending attitude about the legitimacy of our complaint. this so called "manager", MIKE WEST, had a very insincere, unpleasant, and non-professional attitude throughout our entire conversation, and never once offered an apology for our lengthy wait. this was an early sunday evening with the building being 50-60% full. there was more than enough front of the house employees to wait on the all diners. our waitress apologized several times, but ultimately, all fault lies on the head of a poor excuse for a manager named MIKE WEST, who never once accepted responsibility for his poor work performance. this will be our last time ever to visit this applebees. in contrast, there is another applebees within 20 miles of this one, which offers exemplary service, food, and professionalism, if we EVER decide to try an applebees again we would travel the extra distance just to avoid this example of horrible restaurant management.


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